Privacy Policy

At KoalaTech Solutions, protecting your privacy is a priority. This privacy policy explains how we collect, use, and safeguard your personal information when you use our online platform and services.

Information We Collect

We collect information necessary to provide and improve our software development, IT consulting, and cybersecurity solutions. This includes:

• Personal identification details such as name, email, phone number, and company affiliation.
• Information you provide in communications or inquiries.
• Technical data including IP address and usage details collected automatically.

How We Use Your Information

Your data is used exclusively to deliver and enhance our IT services, comply with legal requirements, and communicate with you effectively. Specifically, we use your information to:

• Develop and improve our custom software and cloud computing services.
• Provide IT consulting and cybersecurity support tailored to your needs.
• Respond to your inquiries, requests, and customer support needs.
• Comply with Australian laws and regulations including data protection obligations.

Legal Basis for Processing

We process your personal data only when we have a lawful basis such as your consent, contract performance, or compliance with legal obligations under applicable data protection laws including the GDPR where relevant.

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share personal data with trusted third-party providers and partners who assist in delivering our services, subject to strict confidentiality agreements. We may also disclose data when required by law or to protect our legal rights.

Data Security

We implement robust technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes industry-standard encryption, secure servers, and regular security assessments.

Your Rights

Where applicable, you have rights related to your personal data, including the right to access, correct, delete, or restrict processing, and to object to certain uses. You can also withdraw consent where processing is based on it. To exercise these rights, please contact us at our physical address below.

Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking

Our online platform uses cookies and similar technologies to enhance your user experience and analyze site usage. You can manage cookie preferences through your browser settings.

Contact Information

If you have questions or concerns about how we handle your personal information, please contact us at: